I recently worked with a nonprofit that had an incredible volunteer—let’s call her Mary. She was the go-to person for everything. Mary handled bank deposits, set up the website, purchased the domain, created the organization’s email account, paid the bills, and even established a dedicated Google phone number that forwardedContinue Reading
Why are customer profiles so important? The more you know about your customers, the better prepared you are to service their needs and meet their expectations. Let’s begin with a less detailed profile: a male business owner aged 52-55 in the construction industry, seeking a website. Fairly straightforward and manageableContinue Reading
Ignorance Is Not Bliss — Especially in Business “Excuse me officer, I didn’t know you had to put air in the tires.” Imagine saying that while your car is dragging sparks down the freeway on four completely flat tires. Technically, maybe you really didn’t know. But the road, your vehicle,Continue Reading
There is a strange and deeply human thing that happens when we create something with our own hands. Whether it is a painting, a business, a handmade table, a song, or even a dream we spent years building, we begin attaching pieces of ourselves to it. The long nights, theContinue Reading
Somewhere along the way, I seem to have picked up a new mantra: oh hell no. It doesn’t come from a place of bitterness. It’s not anger. It’s not even resistance for the sake of it. If anything, it feels like clarity—hard-earned, a little overdue, and surprisingly empowering. I’ve caughtContinue Reading
Disclaimer: I’ve been a secondhand shopper since before I could spell “designer.” Nearly every piece of clothing I’ve owned—barring the basics like underwear—has come from a thrift store. My kids, bless them, probably made it to adulthood without a single pair of brand-new jeans from a mall. In my family,Continue Reading