Recently, I attended a conference, and as I usually do, I found a seat in the front row. I’ve always preferred sitting up front. It’s easier to hear, easier to see, and honestly, I find myself much more engaged. There are fewer distractions between me and the speaker. I canContinue Reading
When you’re starting or growing a business, it’s easy to focus on marketing: social media, websites, advertising, Google, email, and finding the next customer. But one of the most effective marketing strategies isn’t really marketing at all. It’s getting involved in your community. Joining your local Chamber of Commerce, Rotary,Continue Reading
Does setting high expectations encourage people to succeed? And can a simple reward system actually change behavior? Recently, I was sitting across from an employee who was wearing a paper sticker that said “45 Days Accident Free.” I asked her, “Do you get a reward at some point for goingContinue Reading
When we see a successful business owner, entrepreneur, or community leader, it is easy to focus on the person standing at the top. We see the finished product, the growing business, the recognition, or the achievement. What we don’t always see are all the people who helped them get there.Continue Reading
Communication may be one of the simplest—and most overlooked—parts of good customer service. Have you ever ordered a product with a long lead time, hired someone for a future project, or requested a quote and said, “There’s no rush. Just call me when you’re in the area”? Then you wait.Continue Reading
Doing More With Less—and Why “Thank You” Matters More Than Ever Many businesses today are trying to do more with less. Less staff. Less budget. Less time. Less margin for error. Add in personal responsibilities, rising costs, and constant notifications pulling us in every direction, and it’s no wonder soContinue Reading