Advice wrong

Recently, I watched a painfully awkward exchange unfold—a big city lawyer met with a group of small-town entrepreneurs. The topic turned to business structure, and someone asked the lawyer, “What do you recommend for a small business owner?” Without missing a beat, he responded with full confidence and a corporateContinue Reading

Let me start by confessing something that shocks absolutely no one: I do not own a Jaguar. Now, I’d like to make it abundantly clear that the reason I don’t own a Jaguar has nothing to do with me not being a good person. In fact, I’m incredibly nice. PoliteContinue Reading

Customer Service That Lasts Beyond the Transaction

Creating Moments That Leave a Legacy In business, we talk a lot about marketing strategies, pricing models, and customer retention. But what if I told you one of the most powerful ways to build customer loyalty isn’t about what you do when a customer buys something—it’s about how you showContinue Reading